Privacy Policy
This Policy explains which personal data Happy Travel.kz LLP (“Happy Travel”, “we”) receives through this website, what we use it for and which rights you have. It is drawn up in accordance with the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 “On Personal Data and Their Protection”.
1. Who is responsible for your data
Contact: info@happytraveldmc.com, +7 708 007 81 07
2. Which data we collect
- The website has no enquiry forms. We receive your details when you write to us by email, WhatsApp, Telegram or Instagram: name, company or agency, email, phone number, country, travel dates, number of guests and your wishes for the journey.
- Files you send us in that correspondence, such as a brief in PDF.
- Technical data: IP address, device and browser type, date and time of the visit. These are recorded in the service logs of the hosting provider.
We do not request passport details, payment details or health information through the website. If such data is needed to arrange a journey, we will ask for it separately.
3. Why we use your data
- To reply to your enquiry and prepare a proposal.
- To arrange and support a journey or an event.
- To correspond with you and to perform a contract.
- To keep the website working and secure.
- To comply with the law.
We do not send marketing messages without your consent.
4. Legal grounds
- Your consent, given when you write to us of your own accord.
- Entering into and performing a contract with you or your company.
- Legal obligations that apply to us.
5. Who we share data with
- Partners involved in your journey: hotels, guides, carriers and venues. They receive only what is needed to provide the service.
- Hosting and communication providers that process data on our instructions.
- Public authorities, in cases provided for by law.
We do not sell personal data.
6. Transfers to other countries
Hosting servers and some of our partners may be located outside the Republic of Kazakhstan. By writing to us you agree to such a transfer to the extent needed to reply to you and to arrange the journey.
7. How long we keep data
We keep data for as long as it is needed for the purposes listed above and for the periods required by the law of the Republic of Kazakhstan. If a journey does not take place, we delete the enquiry data at your request.
8. Your rights
- To know which data about you we hold.
- To have it corrected or deleted.
- To withdraw your consent to processing.
- To restrict processing or to object to it.
- To complain to the authority responsible for personal data protection.
To use these rights, write to info@happytraveldmc.com. We reply within the time limits set by law. If you are in the European Union or the United Kingdom, you may also rely on the rights granted by the GDPR.
9. How we protect data
Access to personal data is limited to the employees who need it for their work. The website uses an encrypted connection (HTTPS).
10. Children
The website is not intended for people under 18. Data about minors taking part in a journey is provided by their parent or legal guardian.
11. Changes to this Policy
We may update this Policy. The current version is always available on this page.